Our refund policy lasts up to 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or an exchange.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt as proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition or that has been damaged for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@towerboyapparel.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@towerboyapparel.com and we’ll let you know the address you can send it to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at orders@towerboyapparel.com for questions related to refunds and returns.